Frequently Asked Questions
Eyes & Ears Optical & Hearing provides optical and hearing services for patients and families throughout Central Alberta. Our services include eye exams, glasses and frames, contact lenses, sunglasses, hearing tests, hearing aids, tinnitus therapy, and hearing aid repair.
With both optical and hearing services available, our goal is to provide convenient, personalized care for a wide range of vision and hearing needs
General Questions About Eyes & Ears Optical & Hearing
Where is Eyes & Ears Optical & Hearing located?
- Ponoka
1 4502-50th Street Ponoka, AB T4J 1J5
- Sylvan Lake
425 3715 47 Ave, Sylvan Lake, AB T4S 0C8
- Rocky Mountain House
101 4809 47th Ave Rocky Mountain House, AB T4T 1C8
- Lacombe
3-5832 Highway 2A Lacombe, AB T4L 2G5
We proudly serve individuals and families throughout these communities and surrounding areas of Central Alberta.
What services does Eyes & Ears Optical & Hearing provide?
Eyes & Ears Optical & Hearing provides optical and hearing services for patients and families throughout Central Alberta. Our services include eye exams, glasses and frames, contact lenses, sunglasses, hearing tests, hearing aids, tinnitus therapy, and hearing aid repair.
With both optical and hearing services available, our goal is to provide convenient, personalized care for a wide range of vision and hearing needs.
How do I schedule an appointment?
Contact your nearest Eyes & Ears Optical & Hearing location to schedule an appointment or discuss the service you need.
Our team can help direct you to the appropriate location and provide information about available appointment options.
Does Eyes & Ears Optical & Hearing offer financing options?
Eyes & Ears Optical & Hearing provides information about financing options for patients who may need assistance with the cost of eligible products or services.
Contact our team to learn more about available financing options and whether they may apply to your needs.
Eye Exams & Vision Questions
Do you offer eye exams?
Yes. Eyes & Ears Optical & Hearing offers eye exams as part of our optical services.
An eye exam can help evaluate your vision and determine whether corrective eyewear or other vision-related solutions may be needed. Contact your nearest Eyes & Ears Optical & Hearing location to learn more about scheduling an appointment.
How often should I have an eye exam?
The recommended frequency of eye exams can vary depending on your age, vision needs, overall eye health, family history, and recommendations from your eye care professional. As a general guideline, children should have regular eye exams as recommended by their optometrist, adults should typically have an eye exam every one to two years, and seniors or individuals with existing eye conditions may need more frequent appointments. If you wear glasses or contact lenses, have diabetes, notice changes in your vision, or have a family history of eye disease, your optometrist may recommend scheduling eye exams more often.
If you have noticed changes in your vision or have questions about when you should schedule your next eye exam, contact Eyes & Ears Optical & Hearing to discuss your needs.
What should I do if my vision has changed?
If you notice changes in your vision, scheduling an eye exam can help determine whether your prescription or vision needs have changed.
Changes in vision can affect everyday activities such as reading, driving, working, and using digital devices. An eye care professional can evaluate your vision and discuss appropriate next steps.
Can I get glasses after an eye exam?
If corrective eyewear is recommended following your eye exam, Eyes & Ears Optical & Hearing can help you explore glasses and frames that fit your prescription, lifestyle, and personal preferences.
Our team can assist you with selecting eyewear and finding options that meet your individual vision needs.
Do you sell prescription glasses?
Eyes & Ears Optical & Hearing offers glasses and frames for a variety of vision needs. Our team can help you explore eyewear options based on your prescription and preferences.
Do you offer glasses for children and adults?
Eyes & Ears Optical & Hearing offers eyeglass frames for patients of different ages. Our team can help individuals and families explore eyewear options based on their vision needs and preferences.
Can you help me choose the right eyeglass frames?
Yes. Choosing eyeglass frames involves more than simply selecting a style. Factors such as fit, comfort, prescription requirements, lifestyle, and personal preferences can all affect which frames are right for you.
Our team can help you explore different frame options and find eyewear that feels comfortable and suits your needs.
Can I get Contact Lenses?
Do you offer contact lenses?
Yes. Eyes & Ears Optical & Hearing offers contact lenses as part of our optical services.
If you are interested in contact lenses or need assistance with your current contact lens needs, contact our team to discuss available options.
Can I get prescription sunglasses?
Eyes & Ears Optical & Hearing offers sunglasses and can help patients explore eyewear options based on their individual vision needs.
Prescription sunglasses are designed to provide vision correction while also functioning as sunglasses. They may be an option for individuals who need corrective lenses and want eyewear designed for outdoor use.
Our team can help you explore available options based on your prescription and preferences.
Can you repair or adjust my glasses?
If your glasses need attention, contact your nearest Eyes & Ears Optical & Hearing location to discuss the issue. Depending on the type and condition of the eyewear, our team can let you know what assistance may be available.
Hearing Tests & Hearing Health
Do you offer hearing tests?
Yes. Eyes & Ears Optical & Hearing provides hearing tests for individuals who want to have their hearing evaluated.
A hearing test can help identify changes in hearing and provide information about your hearing needs. If you have noticed difficulty hearing conversations, television, or other everyday sounds, contact us to schedule a hearing assessment.
When should I have my hearing checked?
You may want to consider having your hearing checked if you notice changes in your ability to hear or understand conversations. Hearing loss can develop gradually, so you may not always recognize the change right away. Family members, friends, or coworkers may notice that you are missing parts of conversations before you do.
Common signs that it may be time for a hearing test include:
- Difficulty hearing conversations in restaurants, group settings, or other noisy environments
- Frequently asking people to repeat themselves
- Feeling that people are mumbling or speaking too quietly
- Increasing the volume on the television, radio, or phone
- Having trouble hearing on the telephone
- Difficulty following conversations when more than one person is speaking
- Missing doorbells, alarms, timers, or other everyday sounds
- Avoiding social situations because conversations are difficult to follow
- Relying on lip reading or watching people’s faces to understand what they are saying
- Experiencing ringing, buzzing, humming, or other sounds in your ears
- Noticing hearing changes in one or both ears
A hearing test is a straightforward way to learn more about your hearing and determine whether further support may be helpful. If you are concerned about your hearing or someone close to you has noticed a change, contact Eyes & Ears Optical & Hearing to schedule an assessment.
What happens during a hearing test?
A hearing test is used to evaluate how well you hear different sounds. The process and type of testing may depend on your individual needs and hearing concerns.
Our hearing professionals can explain the testing process and discuss your results with you.
Can untreated hearing loss affect daily life?
Difficulty hearing can affect communication and make it harder to participate in conversations and everyday activities.
If you are concerned about changes in your hearing, a hearing test can help you better understand your hearing needs and available options.
Hearing Aids
Do you provide hearing aids?
Yes. Eyes & Ears Optical & Hearing provides hearing aid products and services for individuals with hearing needs.
Our team can help you explore hearing aid options based on your hearing assessment, lifestyle, preferences, and individual needs.
How do I know if I need hearing aids?
The first step is typically to have your hearing evaluated. A hearing assessment can help determine whether hearing loss is present and whether hearing aids or another solution may be appropriate.
Your hearing professional can discuss your results and available options with you.
Are modern hearing aids difficult to use?
Modern hearing aids are designed with different features and technology options to meet a variety of hearing needs.
The best hearing aid for one person may not be the best option for another. Our team can help explain available options and assist you in finding a solution that fits your individual needs.
Can you help me choose the right hearing aids?
Yes. Choosing hearing aids involves considering factors such as your hearing needs, lifestyle, comfort, preferences, and available features.
Eyes & Ears Optical & Hearing can help you explore hearing aid options and determine which solutions may be appropriate for you.
Do you repair hearing aids?
Yes. Eyes & Ears Optical & Hearing provides assistance with hearing aid repairs.
If your hearing aid is damaged, not working properly, or needs attention, contact one of our locations to discuss the problem and available repair options.
Tinnitus Questions
Do you provide help for tinnitus?
Eyes & Ears Optical & Hearing offers tinnitus therapy as part of our hearing services.
If you experience ringing, buzzing, or other sounds in your ears, contact our team to learn more about available assessment and therapy options.
What is tinnitus?
Tinnitus is the perception of sound when there is no external sound source. People may describe tinnitus as ringing, buzzing, humming, or other sounds in the ears.
If you are experiencing persistent or concerning changes in your hearing, contact a qualified healthcare or hearing professional for guidance.
Mobile Services
Does Eyes & Ears Optical & Hearing offer mobile services?
Eyes & Ears Optical & Hearing offers mobile service options designed to help make optical and hearing care more accessible for qualifying individuals and facilities.
Mobile service availability may depend on the location, scheduling, and type of service required.
Who may benefit from mobile optical and hearing services?
Mobile services may be helpful for individuals who have difficulty traveling, including seniors, people with limited mobility, and residents of retirement or assisted living communities.
Families and care facilities can contact Eyes & Ears Optical & Hearing to discuss their needs and available mobile service options.
What areas are served by your mobile services?
Eyes & Ears Optical & Hearing serves Ponoka, Sylvan Lake, Rocky Mountain House, Lacombe, and surrounding Central Alberta communities.
Contact our team to discuss your location and determine whether mobile services may be available.
Appointments & Visiting Our Clinics
How do I schedule an appointment?
Contact your nearest Eyes & Ears Optical & Hearing location to schedule an appointment or discuss the service you need.
Our team can help direct you to the appropriate location and provide information about available appointment options.
Which Eyes & Ears location should I visit?
Eyes & Ears Optical & Hearing has locations in Ponoka, Sylvan Lake, Rocky Mountain House, and Lacombe.
You can choose the location that is most convenient for you. Contact the clinic if you have questions about which location can best assist with your specific optical or hearing needs.
Can I visit Eyes & Ears if I live outside Ponoka, Sylvan Lake, Rocky Mountain House, or Lacombe?
Yes. Eyes & Ears Optical & Hearing serves patients from the surrounding Central Alberta region in addition to the communities where our clinics are located.
Contact the location most convenient for you to discuss your optical or hearing needs.
Financing & Payment Questions
Does Eyes & Ears Optical & Hearing offer financing options?
Eyes & Ears Optical & Hearing provides information about financing options for patients who may need assistance with the cost of eligible products or services.
Contact our team to learn more about available financing options and whether they may apply to your needs.
Are there programs available to help with the cost of hearing aids?
Financial assistance and benefit programs may be available depending on an individual’s eligibility and circumstances.
Eyes & Ears Optical & Hearing can help patients understand available options and discuss questions related to hearing aid purchases.
Contact Eyes & Ears Optical & Hearing
How can I learn more about a specific service?
If you have a question that is not answered here, contact Eyes & Ears Optical & Hearing directly. Our team can provide additional information about our optical services, hearing services, appointments, products, and available service options.
With locations in Ponoka, Sylvan Lake, Rocky Mountain House, and Lacombe, Eyes & Ears Optical & Hearing provides convenient access to vision and hearing services for individuals and families throughout Central Alberta.
What happens during a hearing test?
A hearing test is used to evaluate how well you hear different sounds. The process and type of testing may depend on your individual needs and hearing concerns.
Our hearing professionals can explain the testing process and discuss your results with you.
Can untreated hearing loss affect daily life?
Difficulty hearing can affect communication and make it harder to participate in conversations and everyday activities.
If you are concerned about changes in your hearing, a hearing test can help you better understand your hearing needs and available options.
Do you provide hearing aids?
Yes. Eyes & Ears Optical & Hearing provides hearing aid products and services for individuals with hearing needs.
Our team can help you explore hearing aid options based on your hearing assessment, lifestyle, preferences, and individual needs.
Are modern hearing aids difficult to use?
Modern hearing aids are designed with different features and technology options to meet a variety of hearing needs.
The best hearing aid for one person may not be the best option for another. Our team can help explain available options and assist you in finding a solution that fits your individual needs.
Can you help me choose the right hearing aids?
Yes. Choosing hearing aids involves considering factors such as your hearing needs, lifestyle, comfort, preferences, and available features.
Eyes & Ears Optical & Hearing offers hearing aids from leading brands, including Phonak, Oticon, and Signia. Our team can help you compare available hearing aid options and determine which brand, style, and features may be appropriate for your individual hearing needs.
Do you repair hearing aids?
Yes. Eyes & Ears Optical & Hearing provides assistance with hearing aid repairs.
If your hearing aid is damaged, not working properly, or needs attention, contact one of our locations to discuss the problem and available repair options.
Tinnitus Questions
Tinnitus is the perception of sound when there is no external sound source. People may describe tinnitus as ringing, buzzing, humming, or other sounds in the ears.
Eyes & Ears Optical & Hearing offers tinnitus therapy as part of our hearing services.
If you experience ringing, buzzing, or other sounds in your ears, contact our team to learn more about available assessment and therapy options.
Are there programs available to help with the cost of hearing aids?
Financial assistance and benefit programs may be available depending on an individual’s eligibility and circumstances.
Eyes & Ears Optical & Hearing can help patients understand available options and discuss questions related to hearing aid purchases.
Mobile Services
Does Eyes & Ears Optical & Hearing offer mobile services?
Eyes & Ears Optical & Hearing offers mobile service options designed to help make optical and hearing care more accessible for qualifying individuals and facilities.
Mobile service availability may depend on the location, scheduling, and type of service required.
What areas are served by your mobile services?
Eyes & Ears Optical & Hearing provides mobile service options throughout Central Alberta, including:
- Ponoka
- Sylvan Lake
- Rocky Mountain House
- Lacombe
- Surrounding Central Alberta communities
Mobile service availability may depend on location, scheduling, and the type of service required.
What services can be provided during a mobile appointment?
The services available during a mobile appointment depend on the individual’s needs, location, and the type of optical or hearing service required.
Contact Eyes & Ears Optical & Hearing before scheduling a mobile appointment to discuss the specific assistance you need. Our team can explain which services may be available through a mobile visit.
How do I arrange a mobile optical or hearing appointment?
To inquire about a mobile appointment, contact Eyes & Ears Optical & Hearing and provide information about your location and the type of optical or hearing assistance you need.
Our team can discuss available appointment options and help determine whether mobile service may be available for your situation.
Why choose mobile optical and hearing services?
Mobile services can make vision and hearing care more accessible for people who have difficulty traveling to a clinic. They may provide a convenient option for seniors, individuals with mobility challenges, families assisting a loved one, and care facilities serving residents.
Eyes & Ears Optical & Hearing provides personalized optical and hearing care with the goal of making available services more convenient and accessible throughout Central Alberta.
If you have a question that is not answered here, contact Eyes & Ears Optical & Hearing directly. Our team can provide additional information about our optical services, hearing services, appointments, products, and available service options.
With locations in Ponoka, Sylvan Lake, Rocky Mountain House, and Lacombe, Eyes & Ears Optical & Hearing provides convenient access to vision and hearing services for individuals and families throughout Central Alberta.